About Callsign
Callsign is a managed automated voice service provided by SHRIJI ENTREPRENEURSHIP PTY LTD (ABN 56 603 865 185), trading as Akshar Technologies. It can answer calls forwarded from a customer's existing number, use business-approved information, capture caller details and perform configured actions within an agreed workflow.
Website information
The website provides general product and commercial information. Illustrative conversations are examples, not customer results or professional advice. Features, integrations and prices are subject to the current written offer and customer agreement.
Automated voice
Callsign is an automated voice, not a human receptionist. Customers must approve the greeting, information, call boundaries and any notices required for their use. Callsign does not promise that callers will believe the voice is human.
Customer responsibilities
- Provide accurate, lawful and current business information, FAQs, process rules and escalation contacts.
- Have the right to provide any customer dataset or other information used by the deployment.
- Nominate an authorised operational contact and tell Callsign when information or rules change.
- Participate in configuration and realistic test calls before live forwarding.
- Configure or authorise call forwarding and any connected business systems.
- Meet obligations relating to privacy, call recording, professional services and customer notices.
Call outcomes and connected actions
Callsign's output depends on caller audio, speech recognition, approved information, configured rules and specialist-provider availability. An appointment is only confirmed when the customer's connected system accepts it. Otherwise, Callsign should record the caller's requested timing for staff follow-up.
The customer remains responsible for final client acceptance, professional advice, quotes, service commitments, safety decisions and actions outside the approved workflow.
Availability and support
Automated answering can operate when call forwarding and the required telephony, voice, cloud and connected systems are available. Callsign does not guarantee zero downtime. Founder-led support, setup and operational changes are provided during Melbourne office hours under the customer agreement; the website does not promise round-the-clock staffed support.
Pricing
The website's current public monthly price is $250 AUD plus GST. Setup, included usage, integration work and other commercial details are confirmed in writing after the business scenario is reviewed. No customer is charged merely for submitting an enquiry.
No revenue or performance guarantee
Callsign does not guarantee lead volume, bookings, revenue, payback, perfect transcription, perfect classification or a particular caller response. The service is designed and tested to support an agreed workflow, but people, networks and specialist systems can behave unexpectedly.
Acceptable use
You must not use the website or service unlawfully, attempt unauthorised access, provide information you have no right to use, mislead callers about material facts, or configure Callsign to deliver unapproved regulated, medical, legal, tax, credit or safety advice.
Intellectual property
The Callsign name, website, service design, software and original materials belong to Akshar Technologies or its licensors. Customers retain ownership of their business information and customer-provided datasets, subject to the rights needed to deliver the agreed service.
Contact
Questions about these terms can be sent to [email protected].