Who is responsible?
Callsign is a product of Akshar Technologies, the business name of SHRIJI ENTREPRENEURSHIP PTY LTD (ABN 56 603 865 185), based in Melbourne, Australia. In this policy, “we”, “us” and “Callsign” refer to SHRIJI ENTREPRENEURSHIP PTY LTD trading as Akshar Technologies when it operates the Callsign service.
Information we collect
Website enquiries
When you describe a call scenario, we collect your name, business name, Australian mobile number, email address, optional website and the scenario you submit. Do not include tax file numbers, identity documents, financial account details or other sensitive personal information in the enquiry form.
Business customers
We may collect business and contact details, billing information, approved service information, FAQs, call-handling rules, escalation contacts, business configurations and customer-provided datasets needed for an agreed deployment.
People who call a Callsign customer
Depending on the customer's configured workflow and notices, Callsign may process and store call audio, transcripts, caller contact details, the reason for the call, requested timing and other information the caller provides. Callsign is an automated voice operating for the business being called.
How information is used
- To respond to enquiries and assess whether Callsign fits the business scenario.
- To configure, test, operate, support and improve an agreed inbound-call workflow.
- To answer from approved information, use permitted customer context and complete agreed actions.
- To send the business a structured call outcome, alert or operational message.
- To maintain security, diagnose problems, meet legal obligations and administer the customer relationship.
Australian storage and overseas processing
Call recordings, transcripts, customer-provided datasets and Callsign business configurations are stored in Australian geography. Appointment records created through an integration remain in the customer's connected appointment system.
Live telephony, speech and language-model processing uses specialist providers and may occur overseas. Those providers process information needed to deliver the live conversation. The exact provider and data path can change with the deployed configuration and should be confirmed for a customer's use case before go-live.
Disclosure and service providers
We use specialist providers for telephony, voice processing, language models, cloud infrastructure, email, SMS, forms, analytics, billing and connected business actions. We do not sell personal information. Information may also be disclosed when required by law or needed to protect people, the service or our legal rights.
Security and access boundaries
We use technical and operational controls appropriate to the configured workflow, including restricted access to approved data and defined business actions. No internet-connected service can promise absolute security. Customers must provide accurate information, nominate authorised contacts and participate in testing.
Retention
Retention depends on the type of record, the customer agreement, operational needs and legal obligations. We avoid keeping personal information longer than reasonably required for those purposes. Customers can discuss deployment-specific retention requirements before go-live.
Access, correction and complaints
To ask about information we hold, request access or correction, or make a privacy complaint, email [email protected]. A caller may also contact the business they called, because that business defines the purpose of its Callsign workflow.
If a privacy concern is not resolved, information about external complaint options is available from the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when the service, providers or legal requirements change. The current version and update date will remain available on this page.