The customer calls
“I have received an ATO letter and need to speak with someone about two overdue BAS.”
Voice AI, shaped around your business
Reimagine what happens when a customer calls.
Callsign moulds natural Australian voice AI around your business processes, approved data and connected tools—so callers get a useful conversation and your staff stay focused.
$250 per month + GST · Setup and scope agreed with you
Work directly with Parth PandyaMelbourne technologist · Akshar Technologies
One call. A useful next step.
Illustrative accounting workflow
Callsign understands the need
Callsign asks your approved questions, identifies the deadline and checks the right appointment path.
Your team has the next step
- Enquiry
- New business client
- Priority
- Time-sensitive
- Next step
- Consultation booked
Questions, priorities and connected actions are designed for your business.
- Australian voiceLocal language. Your business terminology.
- Designed around your workflowYour questions, data and connected systems.
- Melbourne supportDirect help with setup and ongoing changes.
Your staff stay focused. The call still moves forward.
Answering a call should not force valuable work to stop—or leave the caller with a dead end.
- UnderstandAsk the questions your business needs before deciding what should happen next.
- AnswerUse approved information and permitted customer data instead of giving a generic message.
- PrioritiseKnow who to call back first. An AI-prioritised callback list brings together call analysis and the callers and phrases important to your business.
- ActBook into a connected appointment system, route the call or prepare a structured handover.
A conversation that can do something.
Hear an accounting enquiry move from the first question to a booking confirmation, with the practice’s intake questions built into the conversation.
Recorded accounting demonstration
A company BAS enquiry. An appointment arranged.
The receptionist identifies a new client, asks about the company’s circumstances, checks appointment options and confirms the booking during the call.
Read the transcript
Transcript of the recording. Only “zero four” is retained from the phone number in the demo audio.
Receptionist Thanks for calling A One Accountants. This is Eva. How can I help today?
Caller I want to talk to an accountant.
Receptionist I can help with that. May I ask what you need help with today?
Caller Business activity statement lodgment.
Receptionist Thank you. Are you an existing client, or would this be your first time working with us?
Caller First time.
Receptionist Thanks for letting me know. Is the BAS for a company, a trust, or a sole trader business?
Caller Company.
Receptionist Thank you. Do you have any investment properties in the company?
Caller No.
Receptionist Have you bought or sold any shares, or done any trading in the company this financial year?
Caller No.
Receptionist Does the company have an SMSF, a self-managed super fund?
Caller No.
Receptionist Thanks for confirming those details. When would you like to book your BAS lodgment appointment? Is there a day this week that suits you?
Caller As soon as possible.
Receptionist This will just take a sec. The earliest BAS lodgment appointments are tomorrow, Friday the 6th of November. I can offer 9 am or 9.30 am. Which would you prefer?
Caller 9 am.
Receptionist Great. Could I please have your full name for the booking?
Caller John Smith.
Receptionist Thank you, John. I just need to confirm your best contact number. You’re calling from zero four [remaining digits removed]. Is that the best number to reach you on?
Caller Yes.
Receptionist One moment. This will just take a sec.
Receptionist You’re all booked in for your BAS lodgment appointment, Friday the 6th of November at 9 am. The meeting will run for about 30 minutes. You’ll receive an SMS confirmation shortly.
Receptionist Just to confirm, your name is John Smith and your contact number is zero four [remaining digits removed]. You’re a new client and this is for a company BAS lodgment with no investment properties, shares or trading and no SMSF. Take care. Bye.
Your own Callsign. Part of your team.
Your business gets its own Callsign instance, configured to work independently for you. Think of it as an AI member of your team: it uses your approved knowledge, follows your processes and handles the calls you assign to it, with clear rules for when to involve your staff.
Reimagine the call
Choose a frequent conversation where a better first response would protect staff time or improve service.
Design the workflow
Define the right questions, approved answers, priorities, exceptions and handover.
Connect the action
Use the customer dataset and business systems that are appropriate for the agreed task.
Test the experience
Run realistic calls, review the outcome and tune the conversation before customer traffic is forwarded.
Australian voice. Australian storage. Melbourne support.
Specific about what is local, and transparent about what is not.
Designed for Australian conversations
Callsign uses an Australian voice and is tuned for local terminology and the language of your business.
Stored in Australia
Call recordings, transcripts, customer-provided datasets and Callsign configuration are stored in Australian geography.
Live processing disclosed
Live telephony, speech and language-model processing may occur overseas through specialist providers.
Founder support
Initial setup, ongoing changes and operational support are delivered from Melbourne during office hours.
Parth PandyaFounder, Akshar Technologies · Melbourne
Work directly with the person designing it.
Parth Pandya works with you to understand the call, design the workflow and deploy a voice AI experience that reflects how you want your business to be represented.
Parth is a Melbourne technologist with more than 20 years of experience across digital transformation, technology leadership, cloud and solution architecture. Callsign is a product of Akshar Technologies' broader AI and robotics specialisation.
Founder-led discovery, configuration and tuning
Melbourne-based working-day support
Start with a valuable conversation.
The workflow changes by business. These examples show how Callsign can be shaped around different kinds of inbound demand.
A managed service. A clear starting point.
$250per month + GST
We work with you to design, configure and refine your call experience. Setup, usage and integration scope are confirmed after reviewing your scenario.
See pricing and fitThe right fit matters more than the widest market.
Callsign is designed for busy owners who see a phone workflow worth reimagining.
Usually a strong fit
- At least three staff and more than 20 inbound calls on a typical day
- Repeatable questions, qualification, triage or appointments
- Staff are interrupted while doing productive or revenue-generating work
- An owner willing to design and test a better customer experience
Probably not the right fit
- Very few calls from a small group of long-standing B2B contacts
- A request for unbounded professional, medical, legal or financial advice
- A buyer looking only for the cheapest self-service receptionist
- A workflow without reliable information, rules or a clear next action
What should your next customer call achieve?
Tell us about one scenario. We will review it and call within four business hours, Melbourne time.
Describe your call scenario